BackConcerning solving of any power supply issues directly in offices of AlmatyPowerSale LLP (district offices), consumers may apply to any nearest office without reference to residence. Nearest offices may be found at the map on the official site www.esalmaty.kz.
Note that reception hours for consumers have recently been increased: now DO work from 09:00 a.m. to 07:00 p.m. without lunch breaks in on weekdays, and
from 10:00 a.m. to 02:00 p.m. It is important to follow prevention measures: social distance, hand hygiene, and the use of medical masks.
Working mode of regional offices of AlmatyPowerSale LLP has not been changed, i.e. 8:30 a.m. - 05:30 p.m. working day with 12:30 p.m. - 01:30 p.m. lunch break, Saturday and Sunday - weekends.
Contact center phone numbers: +7 (727) 356-99-99, 399-99-00.
Individuals may solve the following issues online on the site esalmaty.kz:
- Order receipt of an electronic billing invoice without registration in your Personal account (PA);
- Submit an online application to change the owner of a consumer account without registration in PA https://esalmaty.kz/ru/change-of-ownership;
- Register in the PA and review history of payments, taken readings, and to obtain information on installed metering device;
- PA users may submit online applications: change of number of residents; changes of tariff plan; calling inspector of Alatau Zharyk Company JSC (AZC) for inspections or sealing/unsealing the metering device; transferring readings of the metering device or calling the employee of Alatau Zharyk Company JSC (AZC) for taking readings of the metering device; closing the consumer account;
- Get answers to their questions by writing in the form "Feedback" https://esalmaty.kz/ru/feedback;
- Read information about the rates, payment methods, and the company's activities.
Press service of AlmatyPowerSale LLP
aespress@esalmaty.kz; +7 (727)356-04-31
https://www.instagram.com/esalmaty.kz/
https://www.facebook.com/esalmaty.kz/
Contact center: +7 (727) 356-99-99, 399-99-00.